FAQS - ACE Courier | 24/7 Same Day Delivery from Tunbridge Wells

FAQ’s

What areas do you cover?
- We provide courier services in Tunbridge Wells and across the UK.
Do you offer same-day delivery in Tunbridge Wells?
- Yes, we offer same-day delivery within Tunbridge Wells and nearby areas.
What are your delivery hours?
- We operate from early morning to late evening, with weekend and late-night deliveries available for an additional charge.
Do you deliver outside of Tunbridge Wells?
- Yes, we provide both local and nationwide delivery services.
How much does delivery cost within Tunbridge Wells?
- We charge a flat rate of £20 for deliveries within a 10-mile radius of Tunbridge Wells.
What is your base rate for deliveries outside of Tunbridge Wells?
- Our base rate is £1.80 per mile for longer-distance deliveries.
How quickly can you pick up a parcel in Tunbridge Wells?
- We aim to collect parcels within a few hours of booking, depending on availability.
Do you offer scheduled deliveries in Tunbridge Wells?
- Yes, you can schedule deliveries in advance to ensure timely service.
Can you handle urgent or last-minute deliveries?
- Yes, we specialize in express and last-minute deliveries.
Do you deliver to residential and business addresses in Tunbridge Wells?
- Yes, we cater to both businesses and individuals.

What types of items do you deliver?
- We deliver documents, parcels, packages, and other non-restricted items.
Do you deliver fragile or high-value items?
- Yes, we handle fragile and valuable items with extra care. Insurance options are also available.
Do you provide proof of delivery?
- Yes, we provide confirmation upon delivery.
Can I request a same-day pickup and delivery in Tunbridge Wells?
- Yes, we offer same-day pickup and delivery services within Tunbridge Wells and nearby areas, depending on availability.
Do you offer multi-stop deliveries in Tunbridge Wells?
- Yes, additional stops are charged at £15 per stop.
Do you provide regular courier services for small businesses in Tunbridge Wells?
- Yes, we provide scheduled and on-demand deliveries for small businesses, ensuring their parcels reach customers efficiently.
Do you deliver to rural areas around Tunbridge Wells?
- Yes, we deliver to rural locations near Tunbridge Wells and beyond.
What happens if no one is available to receive the parcel?
- We will attempt to redeliver or leave it at a safe location if instructed.
Can I schedule a return delivery?
- Yes, we can arrange return deliveries.
Do you offer late-night deliveries in Tunbridge Wells?
- Yes, for an additional £100, we provide late-night services after 5 PM.

How do you calculate delivery costs?
- Costs depend on distance, weight, and any additional services required.
Do you offer discounts for bulk deliveries?
- Yes, we can provide custom pricing for bulk or regular deliveries.
Do you charge extra for weekend deliveries?
- Yes, weekend deliveries have an additional charge of £100.
What are your express delivery rates?
- £5 for up to 10kg
- £10 for up to 15kg
- £15 for up to 20kg
- £20 for up to 25kg
- £25 for up to 30kg
Do you charge extra for heavy parcels?
- Yes, items over 30kg require a custom quote.
Do you provide insurance for deliveries?
- Yes, insurance starts at £5 for coverage up to £100 and £50 for coverage up to £1,000.
What payment methods do you accept?
- We accept card payments, bank transfers, and online payments.
Do you require upfront payment?
- Yes, payment is required before dispatch unless a business account is set up.
Can I get a quote before booking?
- Yes, we provide free quotes based on your delivery details.
Do you offer invoicing for business clients?
- Yes, we offer invoicing for regular business customers.

Do you provide same-day document delivery in Tunbridge Wells?
- Yes, we deliver important documents quickly and securely.
Do you offer food or perishable item deliveries?
- No, we do not handle perishable items.
Can you transport large or oversized items?
- Yes, but large items may require a custom quote.
Do you handle legal or confidential deliveries?
- Yes, we ensure privacy and security for sensitive deliveries.
Do you offer same-day delivery to London from Tunbridge Wells?
- Yes, we can provide same-day deliveries to London and other major cities.
Can I request a specific time slot for my delivery?
- Yes, scheduled deliveries are available.
Do you deliver during bank holidays?
- Yes, but availability may be limited and subject to additional charges.
Can I send multiple parcels in one delivery?
- Yes, we can deliver multiple parcels in one trip.
Do you offer white-glove delivery services?
- No, but we handle all parcels with great care.

How do I book a delivery in Tunbridge Wells?
- You can book via our website, phone, or email.
How far in advance should I book?
- Same-day services should be booked as early as possible, while scheduled deliveries can be arranged in advance.
Can I cancel a booking?
- Yes, cancellations are possible, but fees may apply.
How do I contact customer support?
- You can call us at 073 1210 4714 or visit goace.uk.
What if my parcel is lost or damaged?
- If insured, compensation will be provided according to the coverage selected.
How do I report an issue with a delivery?
- Contact us directly, and we will resolve any issues promptly.
Do you offer refunds for delays?
- Refunds depend on the reason for the delay—please contact us for details.
What happens if there’s traffic or bad weather?
- We always aim to deliver on time, but we will inform you of any unexpected delays.
Can I request a custom delivery solution?
- Yes, we can tailor our services to meet your specific delivery needs.